Intercom Fin vs Decagon Pricing 2026: Per-Resolution Cost Compared

The headline: Intercom Fin charges a published $0.99 per resolved conversation, while Decagon publishes no price at all and routes everyone through sales.^[1][3] That difference matters more than any cents-per-resolution gap, because you can budget Fin to the dollar and you cannot budget Decagon without a contract. This article prices both as honestly as the official sources allow and works through the cost per resolved ticket against a real support volume.

1. Two different pricing models

Intercom Fin uses outcome-based per-resolution pricing: $0.99 per outcome, where an outcome is counted when Fin resolves the issue end to end or completes a configured procedure that ends in a handoff.^[1] Standalone against an external helpdesk there is a 50-outcome monthly minimum and no integration, setup, or platform fee.^[1] If you also run Intercom's helpdesk, seats add $29 (Essential), $85 (Advanced), or $132 (Expert) per seat per month on top.^[2]

Decagon does not publish pricing. The site routes to "Get a demo" and "Contact Sales," with no per-resolution or per-conversation rate visible anywhere.^[3] Decagon is positioned as an enterprise platform with custom, usage-based contracts. Any specific Decagon dollar figure is not publicly documented as of May 2026, so this comparison treats it as quote-only.

2. The pricing comparison

Dimension	Intercom Fin	Decagon
Pricing model	Per resolution (outcome)[1]	Custom / usage-based, not public[3]
Headline rate	$0.99 per resolution[1]	Not publicly documented (as of May 2026)[3]
Minimum	50 outcomes/month standalone[1]	Not publicly documented (as of May 2026)[3]
Platform / setup fee	None standalone; Intercom seats $29-$132/seat if bundled[2]	Not publicly documented (as of May 2026)[3]
Self-serve signup	Yes (14-day trial)[1]	No, sales-led[3]
Best fit	Solo to mid-market, transparent budgeting	Enterprise volume, custom workflows

Every Decagon cell reads "not publicly documented" by design: there is no official figure to cite, and inventing one would be worse than admitting the gap. That is itself the finding. If you need to know your support-automation bill before signing anything, Fin is the only one of the two that lets you.

3. Effective cost per resolved ticket

Fin's effective cost per resolved ticket is close to its headline rate: $0.99 per resolution, plus a share of any Intercom seats if you bundle the helpdesk.^[1][2] At 1,100 AI-resolved tickets a month (the resolved count in the scenario below), the Fin line is about $1,089 at the $0.99 rate, before any seat costs. That is a number you can write into a forecast.

Decagon's effective cost per resolved ticket cannot be stated from public sources. Industry coverage reports enterprise contract ranges, but those are third-party estimates, not Decagon's published rate, so they do not meet the bar for a cited price here. The honest line: not publicly documented (as of May 2026).

4. The human baseline this replaces

Both tools are sold against the cost of human agents handling the same tickets. The engine below prices a 2,000-ticket-per-month support operation at a 55% AI resolution rate, which sits inside the 55-70% tier-1 resolution band that industry benchmarks report for AI support in 2026. The AI-cost figure the engine returns is a model token-and-escalation cost, not a vendor invoice; treat the vendor per-resolution rate above as the real Fin line item, and the engine output as the human-vs-AI economics around it.

At this volume the human-only operation costs $10,000 a month, and an AI-first setup that resolves 55% of tickets cuts that materially while escalating the remaining 900 tickets to humans. The point of the engine is the gap between human-only and AI-first; the vendor you pick (Fin at $0.99 or a Decagon contract) determines the AI line within that gap. Run your own numbers in the AI vs Human Support Cost calculator.

5. Cost predictability and the minimum problem

Fin's 50-outcome monthly minimum is the one floor to watch.^[1] At 50 resolutions that is about $49.50 a month minimum standalone, which is trivial. The minimum only matters if your volume is so low that you would resolve fewer than 50 tickets a month with AI, in which case you are below the scale where any support-automation tool earns its keep.

Decagon's predictability is the opposite story. Without a published rate or a public minimum, you cannot model the cost before a contract, and enterprise usage-based contracts often carry volume commitments. For a small SaaS that wants to know the bill in advance, that uncertainty is the cost. The AI support tool pricing guide ranks the full field by how transparent and how low the per-resolution cost is.

6. Which one fits your stage

1. Solo founder or small team: Intercom Fin. The $0.99 per-resolution rate is published, self-serve, and budgetable to the dollar, and the standalone configuration carries no platform fee.^[1]
2. You already run Intercom's helpdesk: Fin bundles in at $0.99 per outcome on top of your existing seats, so the marginal cost of adding it is just the per-outcome rate.^[2]
3. Enterprise volume with custom workflows: Decagon is built for that tier, but you will only learn the price through sales. Budget for a discovery process, not a self-serve signup.^[3]

The methodology behind the support cost model is at the AI vs Human Support Cost methodology page.^[4]

Frequently asked questions

How much does Intercom Fin cost per resolution in 2026?

Intercom Fin is priced at $0.99 per resolution (Intercom calls it an outcome) with a 50-outcome monthly minimum when used standalone against an external helpdesk. There are no integration, setup, or platform fees in that standalone configuration. Bundled with Intercom's own helpdesk, Intercom seats add $29 to $132 per seat per month on top of the per-outcome charge (verified May 2026).

What does Decagon cost?

Decagon does not publish pricing. The site is contact-sales and book-a-demo only, with no public per-resolution or per-conversation rate, so any specific Decagon number is not publicly documented as of May 2026. Decagon is structured as an enterprise platform with custom usage-based contracts rather than a self-serve per-resolution price.

Which is cheaper, Intercom Fin or Decagon?

Intercom Fin has a published, predictable per-resolution price ($0.99) that a solo founder or small team can model exactly. Decagon's price is custom and not public, and the platform targets enterprise volumes, so a direct dollar comparison is not possible from official sources. For a small SaaS, Fin's transparent per-outcome rate is the one you can actually budget against.