Comparison · 8 min · 4 citations
eesel vs Gorgias AI Pricing 2026: Credit Plans vs Per-Resolution
eesel vs Gorgias AI pricing 2026: eesel sells monthly credit plans from $299 for 500 tickets; Gorgias AI Agent costs about $0.90 per resolution on top.
eesel now sells monthly credit plans: $299 a month for 500 credits up to $1,749 for 5,000, where each ticket or chat its agent works on is one credit (about $0.60 to $0.35 a ticket). Gorgias AI Agent charges about $0.90 per resolution on most plans, only when the AI fully resolves a conversation, on top of a Gorgias helpdesk plan.[1][2]
The units differ: eesel bills every ticket it works, Gorgias only the ones it resolves. At 1,000 tickets a month and a 55% resolution rate the usage bills land close together ($499 against about $495 plus the Gorgias helpdesk), so stack fit decides more than rate. Prices checked October 19, 2026.[3]
eesel and Gorgias price AI support on different units. eesel sells a monthly batch of credits and spends one per ticket its agent works; Gorgias charges only when its AI closes a conversation on its own and sits on top of its own helpdesk. This article prices both for an e-commerce or SMB support load and shows when each comes out ahead.
1. Ticket credits vs per-resolution
eesel sells its Teammate plan in monthly credit batches: 500 credits for $299, 1,000 for $499, 1,500 for $699, up to 5,000 for $1,749, with larger volumes by quote. A ticket or chat is one credit however many replies it takes, and tickets you tell the agent to leave alone use none. If you run out, the agent pauses until the credits reset, or you can allow overage at $0.80 a credit; unused credits do not roll over. There is no seat or platform fee, and a free trial includes 100 credits.[1]
Gorgias AI Agent charges per automated resolution, about $0.90 on most plans. It is billed only when the AI resolves a customer conversation entirely on its own; a handoff to a human is processed as a standard helpdesk ticket with no AI fee.[2] The AI fee sits on top of a Gorgias helpdesk plan that starts at $10 a month for 50 tickets.[3]
2. The pricing comparison
| Dimension | eesel | Gorgias AI |
|---|---|---|
| Pricing model | Monthly credit plan[1] | Per automated resolution[2] |
| Headline rate | $299 for 500 credits to $1,749 for 5,000 (about $0.60 to $0.35 a ticket)[1] | About $0.90 per resolution on most plans[2] |
| Billable unit | Every ticket or chat worked[1] | Only full AI resolutions[2] |
| Base / seat fee | None beyond the plan[1] | Helpdesk plan from $10/mo[3] |
| Monthly minimum | $299 (smallest plan)[1] | Helpdesk plan[3] |
| Best fit | Layer onto Zendesk, Freshdesk and other helpdesks | Already on Gorgias helpdesk |
The difference that decides cost: eesel's unit is the ticket it works, Gorgias's unit is the ticket it fully resolves. At a 60% resolution rate, eesel spends a credit on all 100 tickets it works while Gorgias charges for the 60 it resolves.
3. The billable unit is the catch
Compare 1,000 incoming tickets a month at a 55% AI resolution rate:
- eesel: 1,000 tickets worked need the 1,000-credit plan, $499 a month, regardless of how many the AI resolves.[1]
- Gorgias: bills only the 550 it fully resolves, at about $0.90 each = $495, plus the helpdesk plan.[2][3]
On this mix the usage bills are almost the same, and the Gorgias helpdesk plan decides the total. Below 500 tickets a month eesel's $299 minimum works against it; at higher volume its per-credit rate falls toward $0.35, while Gorgias's per-resolution fee scales with every resolution. A higher resolution rate raises the Gorgias bill and leaves eesel's unchanged; a lower one does the opposite.
4. The human baseline this replaces
Both tools are sold against human-agent cost. The engine below prices a 1,500-ticket-per-month e-commerce support load at a 55% resolution rate. The engine's AI-cost figure is a model token-and-escalation cost, not a vendor invoice; treat the eesel and Gorgias rates above as the real vendor lines, and the engine as the human-vs-AI economics around them.
Show the recompute-verified inputs and outputs
| tickets_per_month | 1500 |
|---|---|
| avg_human_minutes_per_ticket | 8 |
| human_hourly_cost | 28 |
| ai_resolution_rate | 55 |
| tokens_per_ai_resolved | 3500 |
| ai_input_price_per_mtok | 0.5 |
| ai_output_price_per_mtok | 1.5 |
| escalation_overhead_minutes | 3 |
| human only monthly cost | 5600 |
|---|---|
| cost per human ticket | 3.73 |
| ai first monthly cost | 3470.25 |
| cost per ai ticket | 2.31 |
| monthly savings | 2129.75 |
| savings percent | 38.03 |
| ai cheaper per ticket | true |
| ai resolved count | 825 |
| escalated count | 675 |
Computed live at build time.
At this volume the human-only cost is $5,600 a month. Either vendor's usage fee is a fraction of that: eesel's 1,500-credit plan is $699, Gorgias at about $0.90 across the 825 it resolves is about $743 plus a helpdesk plan. Both sit far below the human baseline, so for an e-commerce SMB the vendor choice is about stack fit and billable unit, not whether automation pays off. Run your inputs in the AI vs Human Support Cost calculator.
5. The helpdesk-fee stacking question
Gorgias AI is an add-on to a Gorgias helpdesk plan, which starts at $10 a month for 50 tickets and rises to $300 a month on annual billing at the Pro tier for 2,000 tickets.[3] If you already run Gorgias as your helpdesk, the AI Agent is a natural extension and the only new cost is the per-resolution fee. If you do not, you are adopting both the helpdesk and the AI layer.
eesel has no seat or platform fee beyond its credit plan and connects to helpdesks you may already use (Zendesk, Freshdesk and others), so it layers on without adopting a new core platform.[1] That is the structural trade: Gorgias is the integrated choice if it is already your helpdesk; eesel is the bolt-on choice if it is not, once your volume justifies its $299 entry plan.
6. Decision guidance
- Already on Gorgias helpdesk: Gorgias AI Agent. The per-resolution fee is the only new cost, and you pay only on full resolutions.[2]
- On a different helpdesk (Zendesk, Freshdesk) with a few hundred tickets or more a month: eesel. No platform fee, and the credit plan's per-ticket rate falls as volume grows.[1]
- High resolution rate expected: eesel tends to win at volume, because its bill does not rise with resolutions.
- Low resolution rate or very low volume: Gorgias's resolution-only billing avoids paying for tickets the AI never closes, and avoids eesel's $299 minimum.
The support cost methodology is at the AI vs Human Support Cost methodology page.[4] For the full field ranked by cost per resolved ticket, see the AI support tool pricing guide.
Frequently asked questions
Is eesel or Gorgias AI cheaper per ticket in 2026?
It depends on volume and resolution rate. eesel now sells monthly credit plans: $299 a month for 500 credits, $499 for 1,000, $699 for 1,500, up to $1,749 for 5,000, where one ticket or chat the agent works on is one credit, so the effective rate falls from about $0.60 to $0.35 per ticket as the plan grows. Gorgias AI Agent charges about $0.90 per automated resolution on most plans, only when the AI resolves a conversation on its own, on top of a Gorgias helpdesk plan. At 1,000 tickets and a 55% resolution rate the two usage bills are close: $499 for eesel against about $495 for Gorgias plus its helpdesk (checked October 19, 2026).
Does Gorgias charge for tickets handed to a human?
No. Gorgias counts a billable AI interaction only when the AI resolves a customer conversation entirely on its own; conversations handed to a human agent are processed as standard helpdesk tickets and do not incur the AI fee. eesel, by contrast, uses one credit per ticket its agent works on, resolved or not; tickets you tell it to leave alone (spam, auto-replies, categories for humans) use none.
Does Gorgias AI require a separate helpdesk plan?
Yes. Gorgias AI Agent sits on top of a Gorgias helpdesk plan, which starts at $10 a month for 50 tickets and scales up; the AI fee is in addition. eesel has no seat or platform fee beyond its credit plan and connects to helpdesks such as Zendesk and Freshdesk, so it layers onto an existing stack, but its smallest paid plan is $299 a month.
References
Sources
Primary sources only. No vendor-marketing blogs or aggregated secondary claims.
- 1 eesel AI — Pricing (Teammate plan in monthly credit batches: 500 credits $299/mo, 1,000 $499, 1,500 $699, up to 5,000 $1,749; a ticket or chat is 1 credit; overage $0.80 per credit; free trial of 100 credits; no seat or platform fee) — accessed 2026-10-19
- 2 Gorgias — How much does the AI Agent cost ($0.90 per resolved interaction on most plans; only charged on full AI resolution) — accessed 2026-10-19
- 3 Gorgias — Pricing (helpdesk plans: Starter $10/mo for 50 tickets; Basic $50, Pro $300, Advanced $750 billed annually; AI Agent priced on top) — accessed 2026-10-19
- 4 AI Biz Hub — AI vs Human Support Cost methodology — accessed 2026-10-19
The 3 vendor figures on this page, each with its source and the date it was checked, are also in the vendor price reference, where every figure has its own link.
Tools referenced in this article