Comparison · 8 min · 4 citations
eesel vs Gorgias AI Pricing 2026: Per-Ticket vs Per-Resolution
eesel vs Gorgias AI pricing in 2026: eesel is $0.40 per ticket with no seat fee; Gorgias Automate is $0.90 per resolution annually atop a helpdesk plan.
eesel is $0.40 per ticket with no base, seat, or minimum fee; Gorgias AI Agent is $0.90 per resolution on annual billing ($1.00 monthly) but bills only when the AI fully resolves a conversation.[1][2] The unit differs: eesel charges per ticket worked, Gorgias only per resolved ticket.
On rate, eesel is less than half Gorgias per unit. But eesel bills every ticket it touches while Gorgias bills only full resolutions and stacks on a helpdesk plan starting at $10/month.[3] The cheaper option depends on your resolution rate and whether you already run Gorgias as your helpdesk. All figures verified May 25, 2026.
The headline: eesel's $0.40 per ticket is the lower unit rate, but it is not the same unit as Gorgias's $0.90 per resolution, so the cheaper tool depends on your resolution rate and existing stack.[1][2] eesel charges for every ticket the AI works; Gorgias charges only when the AI fully closes a conversation on its own. This article prices both literally for an e-commerce or SMB support load and shows when each comes out ahead.
1. Per-ticket vs per-resolution
eesel charges $0.40 per regular task, where one support ticket equals one task no matter how many back-and-forth messages it takes. Dashboard lookups are free light tasks. There is no base fee, no seat fee, and no monthly minimum.[1]
Gorgias AI Agent (Automate) charges per automated resolution: $0.90 on annual billing, $1.00 on monthly. It is billed only when the AI resolves a customer conversation entirely on its own; a handoff to a human is processed as a standard helpdesk ticket with no AI fee.[2] The AI fee sits on top of a Gorgias helpdesk plan that starts at $10/month for 50 tickets.[3]
2. The pricing comparison
| Dimension | eesel | Gorgias AI |
|---|---|---|
| Pricing model | Per ticket (task)[1] | Per automated resolution[2] |
| Headline rate | $0.40 per ticket[1] | $0.90/res (annual), $1.00 (monthly)[2] |
| Billable unit | Every ticket worked[1] | Only full AI resolutions[2] |
| Base / seat fee | None[1] | Helpdesk plan from $10/mo[3] |
| Monthly minimum | None[1] | Helpdesk plan ticket allotment[3] |
| Best fit | Layer onto any stack, low friction | Already on Gorgias helpdesk |
The difference that decides cost: eesel's unit is the ticket it works, Gorgias's unit is the ticket it fully resolves. At a 60% resolution rate, eesel charges on 100 tickets while Gorgias charges on the 60 it resolves, which narrows the apparent rate gap considerably.
3. The billable unit is the catch
Compare 1,000 incoming tickets at a 55% AI resolution rate:
- eesel: bills per ticket worked. If the AI engages all 1,000 tickets, that is 1,000 × $0.40 = $400, regardless of how many it resolves.[1]
- Gorgias (annual): bills only the 550 it fully resolves, at $0.90 each = $495, plus the helpdesk base plan.[2][3]
On this mix the two land within $100 of each other on usage, before the Gorgias helpdesk plan. The naive read of $0.40 vs $0.90 overstates eesel's advantage, because Gorgias only charges on resolutions. The honest framing: eesel wins when resolution rates are high (you pay per ticket either way, so the lower rate wins) and the gap narrows when resolution rates are low (Gorgias skips the unresolved tickets you still pay eesel for).
4. The human baseline this replaces
Both tools are sold against human-agent cost. The engine below prices a 1,500-ticket-per-month e-commerce support load at a 55% resolution rate. The engine's AI-cost figure is a model token-and-escalation cost, not a vendor invoice; treat the eesel and Gorgias rates above as the real vendor lines, and the engine as the human-vs-AI economics around them.
Show the recompute-verified inputs and outputs
| tickets_per_month | 1500 |
|---|---|
| avg_human_minutes_per_ticket | 8 |
| human_hourly_cost | 28 |
| ai_resolution_rate | 55 |
| tokens_per_ai_resolved | 3500 |
| ai_input_price_per_mtok | 0.5 |
| ai_output_price_per_mtok | 1.5 |
| escalation_overhead_minutes | 3 |
| human only monthly cost | 5600 |
|---|---|
| cost per human ticket | 3.73 |
| ai first monthly cost | 3470.25 |
| cost per ai ticket | 2.31 |
| monthly savings | 2129.75 |
| savings percent | 38.03 |
| break even tickets | 1 |
| ai resolved count | 825 |
| escalated count | 675 |
Computed live at build time.
At this volume the human-only cost is $5,600 a month. Either vendor's usage fee is a fraction of that: eesel at $0.40 across 1,500 tickets is $600, Gorgias at $0.90 across the 825 it resolves is about $743 plus a helpdesk plan. Both sit far below the human baseline, so for an e-commerce SMB the vendor choice is about stack fit and billable unit, not whether automation pays off. Run your inputs in the AI vs Human Support Cost calculator.
5. The helpdesk-fee stacking question
Gorgias AI is an add-on to a Gorgias helpdesk plan, which starts at $10/month for 50 tickets and rises to $300/month at the Pro tier for 2,000 tickets.[3] If you already run Gorgias as your helpdesk, the AI Agent is a natural extension and the only new cost is the per-resolution fee. If you do not, you are adopting both the helpdesk and the AI layer.
eesel has no platform or seat fee and bills only per-task usage, which makes it the lighter option to layer onto a helpdesk you already use (Zendesk, Freshdesk, and others) without adopting a new core platform.[1] That is the structural trade: Gorgias is the integrated choice if it is already your helpdesk; eesel is the bolt-on choice if it is not.
6. Decision guidance
- Already on Gorgias helpdesk: Gorgias AI Agent. The per-resolution fee is the only new cost, and you pay only on full resolutions.[2]
- On a different helpdesk (Zendesk, Freshdesk): eesel. No platform fee, bills per task, layers on without adopting a new core platform.[1]
- High resolution rate expected: eesel tends to win, because you pay per ticket regardless and its unit rate is lower.
- Low resolution rate or noisy ticket volume: Gorgias's resolution-only billing avoids paying for tickets the AI never closes.
The support cost methodology is at the AI vs Human Support Cost methodology page.[4] For the full field ranked by cost per resolved ticket, see the AI support tool pricing guide.
Frequently asked questions
Is eesel or Gorgias AI cheaper per ticket in 2026?
eesel charges $0.40 per regular task, where one support ticket equals one task regardless of how many messages it takes, with no base fee, no seat fee, and no monthly minimum. Gorgias AI Agent charges $0.90 per automated resolution on annual billing ($1.00 on monthly), but only when the AI fully resolves a conversation on its own. On raw rate eesel is lower per unit, but Gorgias only charges on full resolutions while eesel charges per ticket handled (verified May 2026).
Does Gorgias charge for tickets handed to a human?
No. Gorgias counts a billable AI interaction only when the AI resolves a customer conversation entirely on its own; conversations handed to a human agent are processed as standard helpdesk tickets and do not incur the AI fee. eesel, by contrast, counts one task per ticket the AI works, so its unit is the ticket, not only the resolved ticket (verified May 2026).
Does Gorgias AI require a separate helpdesk plan?
Gorgias AI Agent sits on top of a Gorgias helpdesk plan, which starts at $10/month for 50 tickets and scales up. The per-automated-resolution fee is in addition to that base plan. eesel has no platform or seat fee and bills only the per-task usage, which makes it lighter to layer onto an existing stack.
References
Sources
Primary sources only. No vendor-marketing blogs or aggregated secondary claims.
- 1 eesel AI — Pricing ($0.40 per regular task/ticket; no base, seat, or minimum fee) — accessed 2026-05-25
- 2 Gorgias — How much does the AI Agent cost ($0.90/resolution annual, $1.00 monthly; only charged on full AI resolution) — accessed 2026-05-25
- 3 Gorgias — Pricing (helpdesk base plans and per-automated-resolution rate) — accessed 2026-05-25
- 4 AI Biz Hub — AI vs Human Support Cost methodology — accessed 2026-05-25
Tools referenced in this article